Privacy Policy

We may collect personal information that you provide directly to us, including:

• Your full name
• Email address
• Phone number
• Business or organisation name
• The security service you are interested in
• Information about your property, site or project
• Information contained in emails, phone calls or other communications with us

Our website and technology providers may also process limited technical information, such as your IP address, browser type, device information, request timestamps and security-verification information.

We collect and use personal information where it is reasonably necessary to:

• Respond to enquiries
• Understand your security requirements
• Arrange an on-site visit
• Prepare and provide quotes
• Contact you about requested services
• Deliver, maintain or support security services
• Maintain appropriate business and customer records
• Protect the website and contact form against spam, misuse and security threats
• Meet legal and regulatory obligations
• Resolve questions, complaints or disputes

We will not use information submitted through the contact form to send unrelated marketing communications unless the person has separately agreed to receive them.

Providing information through the contact form is voluntary.

However, if a person does not provide the required contact or project information, DC Security may be unable to respond to the enquiry, arrange a visit or prepare an accurate quote.

Personal information may be accessed by authorised DC Security staff and contractors who need it to respond to an enquiry or provide the requested services.

DC Security may also use trusted technology providers to operate its website and communications, including:

• Vercel for website hosting, technical infrastructure and website analytics
• Resend for contact-form email delivery
• Cloudflare Turnstile for spam and automated-bot protection
• Other professional or technology providers where reasonably necessary to operate the business

These providers may process information on behalf of DC Security and may operate systems outside New Zealand. DC Security may also disclose information where:

• The person has authorised the disclosure
• Disclosure is necessary to provide a requested service
• Disclosure is required or permitted by law
• Disclosure is necessary to prevent or investigate fraud, misuse, security incidents or unlawful activity
• Disclosure is necessary to protect the safety, rights or property of DC Security, its customers or another person

DC Security does not sell personal information.

DC Security uses reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

The website uses Cloudflare Turnstile to distinguish genuine visitors from automated submissions. This service may process limited technical signals about a visitor’s browser, device and interaction with the website for security and fraud-prevention purposes. No internet or email system is completely secure, and absolute security cannot be guaranteed.

The website may use essential cookies or similar technologies required for website security, contact-form functionality and reliable operation.

The website also uses Google Analytics 4 and Vercel Analytics to understand website performance and usage. Google Analytics 4 receives aggregated usage and event information, not the personal details or free-text content submitted through the contact form.

DC Security retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing quotes or services, maintaining business records and meeting legal obligations.

When information is no longer reasonably required, DC Security will securely delete it, anonymise it or otherwise dispose of it.

DC Security takes reasonable steps to keep personal information accurate, complete and up to date.

People may contact DC Security if their information changes or if they believe information held about them is incorrect.

A person may ask whether DC Security holds personal information about them and request access to that information.

They may also ask DC Security to correct information they believe is inaccurate, incomplete or out of date. DC Security may need to verify the person’s identity before responding.

If a privacy breach occurs, DC Security will assess it and take appropriate steps to contain and address it.

Where a breach has caused, or is likely to cause, serious harm, DC Security will notify affected individuals and the New Zealand Office of the Privacy Commissioner where required by law.

For privacy questions, access requests, correction requests or complaints, contact:

People should not send passwords, alarm codes, access credentials or other sensitive security information by email.

Anyone who believes DC Security has not handled their personal information appropriately should contact the Privacy Officer first so the concern can be reviewed.

A person may also make a complaint to the New Zealand Office of the Privacy Commissioner.

DC Security may update this Privacy Policy when its website, services, technology providers or privacy practices change.

The current version will be published on this page together with the date it was last updated.